In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.

**Location:** You will be working onsite our in Rochester, NY location

**Schedule:** Monday-Friday, 8am-5pm EST

**What you’ll do:**

+ Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
+ Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
+ Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providin...