Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste

Role Purpose

Act as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.

Key Responsibilities

Handle inbound customer contacts via calls on Panda's contact centre numbers
Provide accurate information, resolve service queries, and guide customers through digital tools and processes
Manage customer complaints with empathy, ownership, and professionalism
Maintain and update customer account records in line with procedures and actions taken
Identify service improvement opportunities and provide feedback to enhance the customer experience
Advocate and educate customers on digital tools and services
Adhere to regulatory waste requirements                                             ...