Customer Service Specialist
Hayes, Middlesex
Salary £31,000
12-month fixed-term contract
Full-time (40 hours per week, shifts between 08:00–19:00, Monday–Sunday)
 Immediate start!

The Opportunity
We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.
You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.

About You

Proven experience in a customer service or aftercare role
Strong communication skills, both written and verbal
Confident handling challenging conversations with empathy and professionalism
Highly organised with strong attention to detail
A natural problem-solver who c...