Customer Service Specialist

1 year FTC

£29,900 - 35,500

Job purpose: Customer Service Specialist

We are seeking a proactive and customer-focused Customer Service Specialist to act as the primary operational contact for customers throughout complex service and maintenance projects. This role is responsible for delivering exceptional customer service by coordinating communications, managing operational updates, and ensuring customer expectations are met from project initiation through to completion.

Working closely with cross-functional teams including Operations, Engineering, Supply Chain, Quality and Commercial functions, you will help deliver successful customer outcomes while supporting continuous improvement initiatives.

Responsibilities: Customer Service Specialist

Customer Relationship Management

Act as the primary operational point of contact for assigned customer projects.
Build and maintain strong day-to-day customer...