Customer Service Specialist (Healthcare) – Part Time (Nairobi, Kenya)
We are looking for a Customer Service Specialist with healthcare experience to provide comprehensive patient support, ensuring an excellent patient experience while maintaining regulatory compliance.
Location
Nairobi, Kenya (on-site)
️ Schedule
Part-time (26 hours per week)
Monday to Friday
Shift: 3:00 p.m. – 3:00 a.m. (Kenya time)
Salary
KES 32,200 per month
Transport allowance
Responsibilities
Provide patient support in an empathetic, clear, and professional manner
Manage medical appointment scheduling , considering:
Schedule optimization (including double-booking when appropriate )
Handle inbound calls, emails, and patient inquiries
Verify patient information, eligibility, and pre-visit requirements
Maintain accurate records in electronic systems (EHR/EMR)
Ensure compliance with OSHA and HIPAA regulations
Handle sensitive situatio...