**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Job Title:** Customer Service Specialist I

**Reports to:** Supervisor, Customer Service

**Group / Division:**

**Career Band:** 4

**Position Location:** Heredia, Costa Rica

**Number of Direct Reports:** 0

**Position Summary:**

Based at our Shared Service Center in Costa Rica, the Customer Service team are responsible for supporting our clients throughout the lifecycle including invoicing, administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests. 

In addition to the above, Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and...