Join our dynamic team as a Customer Service Specialist in Lachine, QC. In this hybrid role, you will utilize your product knowledge to effectively assist and reassure customers.
We are searching for an experienced Customer Service Specialist who excels in communication across multiple channels. Your expertise will be vital in diagnosing issues and providing solutions. With 3 to 5 years of related experience, you'll contribute significantly to maintaining personalized customer service and building trust.
Key Responsibilities:
• Provide product expertise and guidance to customers
• Propose alternatives to enhance order value
• Respond quickly to inquiries through various channels
• Diagnose issues and research effective solutions
• Maintain accurate records for personalized customer service
Requirements:
• College degree or equivalent experience
• 3 to 5 years in a customer service capacity
• Understanding of retail products is advantageous
• Experienc...