Customer Service Specialist

Work Mode: Onsite at Ayala Avenue, Makati

Job Overview

We are seeking a reliable and customer-focused Customer Service professional in customer service or account support. This role involves managing client interactions, supporting account operations, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handling inquiries and requests promptly and professionally
• Build and maintain strong client relationships to ensure satisfaction and long-term retention
• Coordinate with internal teams to ensure timely delivery of services and accurate communication
• Track account activity, maintain updated client records, and document interactions in CRM or internal systems
• Assist in preparing account reports, summaries, and client updates
• Identify potential issues and escalat...