Customer Service Specialist: Payment Responsibilities:
Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently. Requirements:
Previous experience in customer service, preferably in the finance or payments industry.
Strong problem-solving skills and attention to detail.
High risk awareness, especially when verifying information/documentations to ensure security.
Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fia...