• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)

• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration

• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.

• Meet and exceed the company’s service standards on a consistent basis.

• Provides superior customer service that is consistent with the company’s standards and expectations.

• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.

• Serves as the principal liaison between the customer/Partner and the company.

• Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunit...