Team: Customer Support
Location: KR-Seoul
Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

In this position, the individual is expected to understand and perform all aspects of Customer Service related to handling day-to-day inquiries from MathWorks customers via phone, email, and web.

The Customer Service Representative must possess basic computer skills and demonstrate the aptitude to learn the software tools required to perform daily tasks. Responsibilities include handling basic account-related inquiries, providing company information, processing product transfers, managing license administrators, assisting with software activation, and responding to quest...