Integon is part of The Allstate Corporation, offering property and casualty insurance products such as personal auto, homeowners, RV, motorcycle, and small business auto insurance. This position handles moderate to complex inquiries related to policies and billing, and resolves service concerns while documenting customer requests and completing policy changes.

Responsibilities

• Take ownership of inquiries, issues, problems, or errors that could impact policyholders or independent agents and determine appropriate actions.
• Answer inbound calls, field questions about existing insurance policies, and determine appropriate actions.
• Serve as the initial point of contact after a policy is sold, recognizing exposure and asking probing questions.
• Document call interaction details, process endorsements and Department of Motor Vehicle filings, answer billing questions, take payments, and demonstrate excellent phone etiquette and strong problem‑...