Scope Of Position

We are seeking a passionate and experienced Customer Care Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer satisfaction by leading, coaching, and supporting a dedicated team of Customer Care Administrators. You will continue to manage key customer accounts, while ensuring all quality performance standards and indicators are consistently met. If you are a motivated leader who thrives on inspiring others, driving performance, and building trusted relationships, this is your opportunity to lead with purpose and make a lasting impact.

What you'll do on a typical day

• Lead, coach, and mentor your team, cultivating a culture of high performance, collaboration, and continuous improvement.
• Oversee daily workflow, assign tasks, and ensure adequate resourcing and team coverage.
• Provide clear guidance, ongoing feedback, and training.
• Tra...