You will supervise the day-to-day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition, you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

PLEASE NOTE: this is a part-time 20 hour per week role.

Key Responsibilities

• Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi‑skilled team within the branch.
• Holding regular colleague reviews to strengthen colleague engagement and support development, educating, reviewing, and briefing on the importance of a safety‑first culture.
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