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We are seeking a Customer Service Supervisor to lead our Dubai-based Customer Service team supporting distributor markets across the Middle East & North Africa (MENA), Sub-Saharan Africa (SSA), and Central Asia. This role is responsible for leading the day-to-day customer service operations, ensuring an exceptional distributor experience, and driving operational excellence across the region.
The Customer Service Supervisor will lead and develop a high‑performing team while partnering closely with Sales, Demand Planning, Supply Chain, Logistics, Finance, and Quality to ensure alignment on demand forecasts (LBEs), product availability, inventory allocation, and order fulfillment. The successful candidate will combine strong people leadership with customer service expertise to support business growth and deliver a best-in‑class customer experience.