Answer email, phone, live chat and other customer queries regarding online orders, loyalty questions, and customer account / general / miscellaneous customer queries or feedback.
All to be completed within the agreed SLA's
Employ strategies to handle customer objections in an effective, constructive and professional manner
Put the customer at the heart of what they do in order to deliver an excellent customer experience
Investigate and track online customer orders
Manage refunds, customer orders, loyalty accounts, and other customer issues where necessary
Contribute to the company's understanding of customer objections
Providing feedback regarding the effectiveness of operating systems and procedures to the Contact Centre Manger
Centre Manager
Make recommen...
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