Customer Service Supervisor

Location : Santa Clarita, CA (100% Onsite)

Pay Rate : $26-$27/hour

Direct Reports : 2 Customer Service Representatives

Overview

LHH is seeking a Customer Service Supervisor. The Customer Service Supervisor oversees daily on-site customer service operations while leading and supporting a small CS team. This role ensures high-quality customer interactions across phone, email, and chat, maintains workflow efficiency, and partners cross-functionally to support timely order fulfillment. Training will be provided.

Key Responsibilities

• Supervise, coach, and support a team of Customer Service Representatives
• Manage daily workflows across inbound/outbound calls, chat, and email
• Monitor schedule adherence, coverage, and service standards
• Serve as escalation point for complex custome...