America's Job Portal
Description
:Our priority is to make sure we hire strong leaders who are committed to excellence in customer service, employee development, and operational efficiency, and care about the safety of our drivers and the service provided to the community.
As a Customer Service Supervisor with us, the minimum responsibilities are:
Supervise, coach, and support a team of Customer Service Representatives to ensure high performance, engagement, and service excellence
Monitor call volume, service levels, and team productivity to ensure operational targets are met
Assist with handling escalated customer inquiries, complaints, and complex billing or service issues
Oversee customer account management, including service setup, modifications, cancellations, and billing accuracy
Collaborate with internal departments (operations, dispatch, billing) to resolve issues and improve service delivery