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Customer Service Team Lead - KL

Company

Teleperformance USA

Location

petaling jaya, selangor

Posted

June 30, 2026

Position Overview

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Responsibilities:

  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving,
    critical thinking, analytical and technical capabilities which will enable the
    department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
    measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy
    development, working directly with global cross-functional teams to problem solve
    analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy
    through effective commun...

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