What you'll be doing:  

•  Manage and resolve escalated customer issues with professionalism and efficiency.
•  Mentor and support junior customer service representatives, offering advice and assistance as needed.
•  Accurately document customer interactions and transactions in the company's CRM system.
• Work closely with other departments to ensure a seamless customer experience.
•  Analyze customer feedback and identify trends to improve service quality and customer satisfaction.
•  Keep up-to-date with product knowledge, company policies, and industry best practices.