Customer Service Team Lead

Location: Poole,Dorset
Salary: £34,000 per annum
Hours: 37.5 hours per week

Are you an experienced customer service leader with a passion for delivering exceptional customer experiences while driving operational excellence?

We're looking for a Customer Service Team Lead to oversee our After Sales function, leading a dedicated team to deliver efficient, fair, and commercially balanced resolutions for our customers. If you thrive in a fast-paced environment, enjoy coaching others, and have a strong commercial mindset, we'd love to hear from you.

The Role

Reporting to the Sales Operations & After Sales Manager, you'll take ownership of the day-to-day performance of the After Sales team, ensuring customers receive outstanding service while protecting business performance and profitability.

You'll be responsible for managing returns, warranties, cancellations and customer queries, acting as the escalation point...