Customer Services Team Leader

Nantwich 

£30,000 per annum 

Monday to Friday

9 - 5 Monday to Friday 

Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. This is an excellent opportunity for a confident and organised individual to lead a busy customer services function within a fast-paced office environment.

This is a hands-on leadership role overseeing a Customer Services team who act as the first point of contact for all external enquiries. The role involves managing high call volumes, processing customer orders, and liaising closely with multiple internal departments to ensure a smooth and efficient service.

Key Responsibilities

Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations
Allocate, prioritise, and manage team workloads
Train, coach, and develop team members
Manage holidays and absences to ensure adequate team co...