Customer Service Team Leader

Location: Barnwood, Gloucester, UK

Hours: 40 hours per week, Monday to Friday (onsite)

Salary: £32,907

Main Purpose

Lead the Customer Service Advisor team to handle all incoming customer enquiries, ensuring every customer receives the best service and Pooky’s standards and brand are maintained.

Main Responsibilities

* Assist the Head of Customer Service with overseeing the department, including ensuring SLA’s are being reached and processes are being followed correctly.

* Assist with any escalations that have been passed over by customer service representatives.

* Deal with any customer interactions through our omnichannel platform, Gorgias, delivering excellent customer service.

* Deal with any customers in our Gloucestershire showroom, delivering excellent customer service.

* Liaise with other departments within the company to help resolve customer enquiries.

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