The role:

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Customer Service Officers, ensuring delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable customers, by instilling a strong risk-aware culture and empowering the team to operate with fairness, compassion, and flexibility.

Key Responsibilities:

• Team Leadership & Development:
  
  • Lead, inspire, and manage a team of Customer Service Officers, ensuring alignment with the company values of ownership and integrity, care and passion, and vision and creativity in all interactions and operations
  • Drive team performance and professional growth through effective coaching, providing positive and constructive feedback, guidance, and support to enhance individual and...