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Customer Service Team Leader

Company

Goodwill of the Finger Lakes

Location

Rochester, NY

Posted

July 13, 2026

Position Overview

Full Time - Reg 37.50 hours
490 Warehouse - 1555 Jefferson Rd, Henrietta, Rochester, NY, US

Salary: $19.50 Annually


2nd Shift Position

Monday - Friday 3pm to 11pm

The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Serves as Leader on Duty as dictated by schedule:

+ Ensures safe work practices are followed at all times

+ Ensures the facility is neat, clean, and organized to prevent injury or accident.

+ En...

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