Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.
Be part of the movement - and play your part.
About the role
Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.
You will be responsible for:
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Supervising and supporting the customer service team, delegating tasks and managing workloads
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Acting as the first point of escalation, resolving customer and operational issues quickly
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Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
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