We're looking for a confident and people-focused Customer Service Team Leader to guide and motivate a team of customer service advisors. You'll be responsible for day-to-day team performance, coaching individuals to deliver outstanding service, and making sure customers get a fast, friendly, and effective experience every time they get in touch.

This is a great opportunity for someone who enjoys developing people, solving problems, and driving continuous improvement within a busy customer-facing environment.

What you’ll be doing:

• Lead, motivate, and manage a team of customer service advisors on a day-to-day basis
• Monitor team performance against KPIs (e.g. response times, resolution rates, customer satisfaction) and take action to improve results
• Conduct regular 1:1s, coaching sessions, and performance reviews
• Handle escalated customer queries and complaints with professionalism and empathy
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