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Customer Service Team Leader

Company

Melbourne City Mission

Location

Thornbury, Victoria

Posted

July 04, 2026

Position Overview

Summary

  • Work within a values driven, progressive organisation
  • Be part of an engaging team that thrives on challenges
  • Competitive remuneration package with salary packaging benefits available
  • Ongoing Full time opportunity with flexible work arrangements
  • Hybrid opportunity, working from home and MCM sites
  • Travelling to different site locations might be required
  • About the Opportunity

    The Customer Service Team Leader provides day-to-day leadership, oversight, and operational management of the CST, ensuring efficient service delivery, compliance, and a client-centred approach across all interactions.

    The CST manages all enquiries for Disability and Employment services, facilitates onboarding, maintains accurate participant and financial data, and ensures timely information, referral, and service coordination.

    About you

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