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Customer Service Team Member Other - John Crane - Dubai

Company

Smiths Group plc

Location

dubai, dubai

Posted

July 03, 2026

Position Overview

Job Description
  • Preparation of job quotations and Orders, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
  • Preparation of Contracts Price Lists/LTPAs across the MENA region.
  • Review of Contract / Tender Terms and conditions.
  • Support external sales team with specific customer account information.
  • Networking and communication with customers, agents, and other JC operations.
  • Review customers enquiries and orders.
  • Following up and monitoring of internal order processing and delivery performance.
  • Assist finance in resolving payment issues in case of product discrepancies.
  • Use of SAP, C4C business system and its relevant modules.
  • Work with other departments to expedite the service to customers.
  • Prepare notifications for non compliances.
  • Review LOC for commercial terms and conditions.
  • Ensures quality & safety wit...

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