Customer Service Tech II (IT Support Technician)
Location: Washington, DC | Onsite
Compensation: $28.54

Security Clearance: Ability to obtain and maintain SEC Public Trust

Responsibilities


+ Provide second-level technical support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be addressed at first contact.

+ Perform desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration.

+ Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.

+ Coordinate with internal and external support teams to ensure timely resolution of escalated issues.

+ Assist with user training and provide guidance on best practices for SEC IT systems and tools.

+ Participate in continuous service improvement activities to enhance operational ef...