Job Description 1. Establishing an Overseas Customer Service Training System - Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization. Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs.
- Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism.
- Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective. 2. Overseas Customer Service QC Quality Inspection and Compliance Control - Establish European call center quality inspection standards and SLA compliance system, implement weekly...