As a Customer Service Advisor , you will deliver exceptional service and support to premium banking customers. Operating within a professional, high-performing BPO environment, you will resolve complex inquiries, handle account-related transactions, and ensure strict compliance with banking regulations—all while maintaining a world-class customer experience.

Key Responsibilities

• Customer Engagement: Handle inbound customer queries regarding banking products, accounts, and financial services in both Simplified Mandarin and English.
• Issue Resolution: Diagnose and resolve customer inquiries efficiently, aiming for first‑contact resolution wherever possible.
• Compliance & Trust: Adhere strictly to banking policies, security protocols, and international data protection standards to safeguard customer data.
• Case Documentation: Accurately log all customer interactions and resolutions within the C...