Eligibility: - Graduate/Diploma with a minimum of 6 months of BPO/Customer Service Experience. - 2 years of strong CS experience in the BPO Industry. Airline/Booking experience is a plus. Position Summary: The Reservation and Ticketing team is responsible for ensuring support related to client, travel agents, and passengers’ inquiries via inbound calls. Duties and Responsibilities: Primary Job Functions: - Answer incoming calls in a timely manner. - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by going the extra mile. - Keep the customer’s privacy and protect customer information. - Meet personal/team qualitative and quantitative targets. - Handle simple to difficult inquiries in a given span of time. - Manage different types of callers in a given span of time. - Achieve the given metrics in accordance with the center’s commitment to the client. ...