Customer Services Manager

Newcastle (hybrid working after probation passed)

We are delighted to be supporting this renowned North East organisation in their search for a proactive and customer-focused Customer Services Manager to lead their close-knit Customer Services team.

This is a hands-on management role where you will oversee a team of two Customer Services Advisors, ensuring exceptional service delivery across a high-volume environment. Whilst the team is small, the level of customer interaction and activity is significant, requiring a manager who can confidently balance operational priorities, lead from the front, and remain calm under pressure.

You will play a crucial role in maintaining strong relationships with businesses, stakeholders and event participants, whilst continually seeking opportunities to improve processes, enhance customer experience and drive team performance.

Working closely with colleagues across Marketing, Events and wide...