Description

Customer Service Team Leader

Location: Dubai (Office-based)

Were on the lookout for a highly motivated results-driven Team Leader to join our Customer Services team in Dubai.

What Youll Be Doing:

• Lead coach and mentor a local team of Customer Service Agents
• Set clear KPIs monitor performance and deliver ongoing training
• Oversee end-to-end order processing export checks and complex amendments in Dynamics 365
• Maintain VIP customer success plans and run monthly reviews with cross-functional teams
• Visit client sites to strengthen relationships and champion the voice of the customer
• Analyse service data to pinpoint trends root causes and drive improvements
• Work closely with ONT Logistics to ensure timely deliveries and returns
• Lead/support global SOPs and ens...