Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.

This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.

Covering 2 sites – Normanton and Pontefract

Monday – Friday 37.5 Hours ( With some flexibility )

What You'll Do

* Lead, coach and support the Customer Services Team.

* Provide hands-on support with calls, reception and referrals when required.

* Monitor service performance and identify opportunities to improve patient access and customer experience.

* Work clo...