Step into a critical role with Google Cloud as a Customer Solutions Developer II focused on networking. Provide top-tier technical support and drive customer success through innovative solutions.
This position demands 6 years of experience in technical support and software development, along with a Bachelor's degree. You'll troubleshoot issues for major customers while ensuring their transition to Google Cloud is seamless. Your ability to communicate effectively in Mandarin will aid in building strong customer relationships.
Key Responsibilities:
• Manage technical escalations and customer deployment issues
• Conduct root cause analysis for reported problems
• Support internal teams with deployment challenges
• Advocate for customer needs in product development discussions
• Ensure consistent 24x7 support availability
Requirements:
• Bachelor's degree in Science, Technology, or Engineering
• 6 years of relevant experience in troubleshooting and advocacy