Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site. This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2days WFH).
You will work as part of a small team delivering exceptional service across multiple channels and ensuring smooth operational performance between Commercial, Supply Chain, and Distribution partners. The responsibilities for this permanent customer solutions person will include:
* Resolve customer issues using sound judgement, professionalism, and a solutions focused approach.
* Identify improvement opportunities to enhance efficiency, service quality, and customer experience.
* Manage product availability and follow internal procedures during stock shortages to minimise customer impact.
* Manage and own customer accounts, ensuring service excellence and ...