**Location**: Ciudad de Mexico CDMX (Mexico City), MEX
**Shift**: 1st Shift
**Work model**: Hybrid
**Schedule**: FULLTIME; Monday-Friday, 8a.m.5p.m.
**Job overview**:
W are seeking a Senior Customer Service Representative in Mexico City to be responsible for handling relationships with our customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.
**Responsibilities**:
- Monitor customer freight to identify issues and improve efficiency.
- Recommend adjustments as freight volumes fluctuate.
- Use a variety of technology to analyze service issues and trends to determine solutions.
- Work closely with leaders, teams and customers.
**Skills and qualifications**:
- Have a high school diploma or GED.
- One year of customer service experience preferred.
- Have strong written and oral communication skills.
- Able to manage multi...