The Customer Success Analyst plays a critical supporting role within the Customer Success function providing data-driven insights performance reporting and operational support to enable the Area Head of Customer Success to execute regional strategies. This role is integral to maintaining pipeline health visibility tracking key metrics and ensuring that Sales Team is equipped with the intelligence needed to drive customer value and satisfaction.

Key Responsibilities

1. Performance Analytics & Reporting

• Develop and maintain dashboards tracking key success metrics including Account Management & SIP pipeline health training completion and impact account plan quality and completion and sales execution consistency.
• Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.