FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world‑class team today and fulfil your career potential!

The Opportunity

Reporting directly to the Regional Senior Director of Customer Success, the Customer Success Manager (CSM) plays a pivotal role in supporting the customer lifecycle and developing outstanding customer relationships through the highest levels of ongoing support. Individuals in the CSM role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success.

In this role you will act as the primary point of contact for your customer and leverage the FICO platform to help drive expansion and retention of a customer portfolio. As a CSM you will be responsible for success, education, enablement, upsell/cross‑sell, renewal, prevention of churn, and everything in between for yo...