Your tasks

• Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers. 
• Gather feedback from customers and communicate that to the product team to inform future product enhancements. 
• Provide product demonstrations and presentations to customers as needed. Identify opportunities to upsell or cross-sell additional products or services to existing customers. 
• Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service. 
• Provide training and educational resources to customers to help them optimize their use of the product or service. 
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience. 

Your Profile as Customer Success Consultant North Italy

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