The Customer Success Engineer is responsible for building a good working relationship with customer technical contacts in their assigned accounts, ensuring that all Kaspersky products are maintained and used effectively in the enterprise customer environment, and making sure product technical problems are resolved or worked around rapidly within the service agreement obligations.

Responsibilities

Request handling and incident resolution

• Process requests from customers for products in their area of responsibility.

• Prioritize requests depending on the technical context and business criticality.

• Solve incidents within the agreed scope in the minimum number of iterations and in the shortest possible time.

• Ensure product technical problems are resolved or worked around rapidly within the service agreement obligations.

• Resolve, manage, escalate, and drive satisfactory resoluti...