As a Customer Success Engineer, you will play a pivotal role in managing the end-to-end customer journey. Your responsibilities will range from overseeing the onboarding of new clients to managing the ongoing success of mature accounts. This role demands a proactive approach to account management, issue detection, and continuous platform and service improvement.

Your responsibilities will be:

1. Account Management:

• Manage 5 to 15 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating their success and value from SynaptiQ.
• Maintain and build long-term relationships with customers, ensuring their ongoing satisfaction and aligning services with their business goals.
• Identify opportunities for upselling