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Customer Success Engineer (Support Engineer)

Company

Utimaco

Location

Aachen, North Rhine-Westphalia

Posted

June 05, 2026

Position Overview

Your tasks

Your mission:

  • Ensure an excellent customer experience in close collaboration with our customers and partners
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
  • Continuous improvement of our support quality and infrastructure

    • Your responsibilities:

  • Act as a capable partner on eye level in appearing support cases;
  • Handle support cases of 1st, 2nd and 3rd level;
  • Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
  • Manage RCA for RMA cases
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
  • Partner with our global support colleagues as well as other internal and external interfaces

    • Your profile

    Your profile:

  • University degree with technical focus or similar background with severa...

    • Ready to Apply?

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