Customer Success Executive

Location: Bengaluru, Karnataka (Work From Office – 5 Days)

Employment Type: Full-time

Experience: 1–3 Years

About the Role

We are looking for a Customer Success Executive to join a fast-growing Health Insurance & Employee Benefits platform. This is a voice-first customer support role where you'll be responsible for delivering an exceptional customer experience by resolving queries, coordinating with internal teams, and ensuring timely issue resolution.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries with empathy, ownership, and accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Build and maintain positive customer relationships.
• Manage high call volumes...