About Mudrex Mudrex is one of India's leading crypto investment platforms, backed by Y Combinator and Nexus Venture Partners. We help users invest in digital assets through products built around simplicity, security, and trust.

The role of Customer Success at Mudrex is the front line of customer trust. You'll own end-to-end interactions across chat, email, calls, and social, and stay accountable from first response to final resolution. Whether it's a product question or an escalation on user funds, the ticket is yours to solve. Suited for someone who thinks on their feet, writes well, and treats every ticket as a chance to build the brand.

What you'll do

• Resolve customer queries across chat, email, calls, and social channels
• Own escalations end-to-end and drive them to resolution
• Educate users on Mudrex products, trading...