Description

The Customer Success Intern role is an entry-level opportunity designed for fresh graduates or final-year students who are interested in starting a career in Customer Success within a SaaS environment.

In this role, the intern will support the Customer Success team in ensuring that PrognoCIS clients have a positive experience while using the platform and receive timely assistance with their requests.

The intern will work closely with the Customer Success Manager (CSM) to assist in monitoring customer engagement, tracking service requests, and coordinating with internal teams such as Support, Implementation, Product, and Finance to help resolve client queries efficiently.

This role provides exposure to customer relationship management, SaaS customer success operations, and healthcare technology workflows. The intern will assist in reviewing customer feedback, monitoring product adoption, supporting account fol...