Customer Success Manager

About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows.

The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support.

Day to day, you'll:

Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help
Lead onboarding for new customers, making sure they're set up for success from the start