Role Overview

You’ll own the success and expansion of ImagineArt’s most technically sophisticated customers while building and leading the CS function from the ground up. This is a rare opportunity to shape how the world’s creative professionals adopt cutting‑edge AI tools, and to build the systems and playbooks that scale our customer business as we grow.

This role combines deep hands‑on CS work with leadership. You’re not managing a large org yet, but you’re building the foundation for one. You’ll partner directly with founders and product leadership, not buried in a large bureaucracy.

Who Is Our Perfect Candidate?

• You think strategically about customer outcomes, not just tickets or support volume

• You’ve built CS playbooks and operating models that scaled with your company

• You combine deep product fluency with genuine understanding of creative workflows and technical architecture

• ...